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Steve Breen,
Ealing Broadway BID

"We have an excellent relationship with the Invisible Ink team - they listen to what we need and turn the work around promptly. Results are always engaging and stimulating while being practical and cost efficient.

Invisible Ink have always provided us with excellent service and results and are very good to work with."

It is the Client's responsibility to maintain a copy of the original file. The Company is not responsible for accidental damage to media supplied by the Client or for the accuracy of furnished input or final input. Until digital input can be evaluated by the Company, no claims or promises are made about the Company's ability to work with material submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilise client supplied files may be billable.
Negatives, plates, artwork, electronic files stored by us are at the Client's risk. Materials not claimed or used may be discarded after 120 days. It is expressly agreed that the Client is purchasing only the finished printed materials described in estimates. Negatives, plates, artwork, flats, separations, proofs and other materials used in the production of such printed materials and supplied by the printer remain the property of the printer.

Website technical support

Tasks that are covered by Technical Support may include, but are not limited to:
  • Answering questions about WordPress, plugins, and themes
  • Troubleshooting plugins or themes
  • Investigating plugin or code conflicts
  • Installation and/or basic configuration of plugins or themes
  • Updating of existing plugins and themes
Tasks not covered by Technical Support may include, but are not limited to:
  • Basic HTML
  • Basic CSS (such as color changes)
  • Adding or changing content (text, images, videos, etc.)
  • Front-end development (HTML, CSS, JavaScript) beyond basic HTML and CSS
  • Back-end development (PHP, MySQL)
  • Performance/speed optimization (beyond Plan)
  • Audits of WordPress configuration (settings, plugins, themes)
  • Custom plugin development
  • Custom theme development
  • Code audits
  • Creating a new website
  • Redesigning Website
  • Visual/graphic design
  • SEO (search engine optimization)
  • Cost of licenses for plugins and themes
  • Cost for service agreements outside of Invisible Ink's control
  • Providing technical support where a previous agreement has been entered into with a third party supplier (eg Wordfence).

Schedule and Timing

Invisible Ink's business hours are Monday through Friday, 9:00-17:00, excluding Public and Bank Holidays. Invisible Ink will endeavour to reply to, but not necessarily resolve, requests within one business day.

For example, if you contact Invisible Ink at 15:00 on Tuesday, Invisible Ink will endeavour to reply by 15:00 on the next business day, Wednesday. If you contact Invisible Ink at 18:00 Friday, Invisible Ink will endeavour to reply by 17:00 on the next business day, Monday.

Invisible Ink will endeavour to resolve requests within three business days, though time-sensitive requests will likely be resolved sooner. You agree to respond promptly to all communication from Invisible Ink that requires your response; within one business day whenever possible. You acknowledge that delays in providing information and resources may cause delays in the delivery of the service.

You understand that if you request changes to Your request after You initially submit it, that may alter the time and fee required to complete the request. Invisible Ink will start providing service within three business days of receiving from you all information necessary to begin service.


Clearance procedure

Turn around time will be determined, unless otherwise agreed, at the time the order is placed and will be described in 'working days', (working days are the normal business days, excluding public holidays and weekends, to begin the first complete business day after receipt of work.

While the Company takes every care to ensure that our work is accurate and meets the highest standards, it is important that clients check reports and proofs carefully and confirm approval in writing. The Company cannot accept responsibility for errors or omissions in artwork, or other documents which have been approved for actioning. Any amendments, corrections or additions made following approval for actioning will be classed as additional work and will be charged at the prevailing rate.


The Client agrees to protect the Company from economic loss and any other harmful consequences that could arise in connection with the work. This means that the Client will hold the provider harmless and save, indemnify, and otherwise defend him/her against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.

Personal or economic rights

The Client also warrants that the Work does not contain anything that is libellous or scandalous, or, demfatory, or anything that threatens anyone's right to privacy or other personal, moral, or economic rights. The Client will, at the Client's sole expense, promptly and thoroughly defend the Company in all legal actions on these grounds as long as the Company promptly notifies the Client of the legal action and gives the Client reasonable time to undertake and conduct a defence. The Company reserves the right to use its sole discretion in refusing to accept anything deemed illegal, libellous, scandalous, improper, defamatory, or infringing upon copyright law.


The Company has the right to withhold delivery if the Client has a petition presented for its winding up or passes a resolution for voluntary wind-up (otherwise than for the proper purpose of a bona fide amalgamation or reconstruction), has a receiver appointed of all or any part of its assets, becomes bankrupt, insolvent, or enters into any arrangements with creditors.


The Client will, in the event of agreed cancellation indemnify the Company fully against all expenses incurred up to the time of such cancellation.

The Company shall be under no liability for any loss to the Client if the Company is unable to carry out any part of a project for any reason arising from circumstances outside the Company's control including act of God, war, riot, acts of vandalism, fire, flood, explosion, abnormal weather conditions, failure of power supply, lock out, strike, government action (UK or otherwise), accidents or delay by suppliers.

Should the Company be prevented from fullfilling its contract to the Client in such circumstances, it shall give the Client written notice of this fact as soon as reasonably practicable.


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